Last updated: June 1, 2026
Use this page for help with Kachersoft products, apps, software services, AI features, account access, billing questions, privacy requests, and project support.
Contact Support
Email hello@kachersoft.com. For Strata, use the subject line "Strata support" and include your app version, device or operating system, and a short description of the issue.
Business hours are Monday to Friday, 09:00-18:00 ICT. Most support requests receive a first reply within 1-3 business days. Urgent production issues for active customers should include "urgent" in the subject line.
Product Support
Strata
We can help with account access, app setup, task data questions, AI provider configuration, subscription access, billing status, feature questions, bug reports, and account deletion requests.
If your request involves AI output, include the provider name and a short summary of what happened. Do not send API keys, passwords, payment card numbers, or confidential client data through ordinary email.
kChannel
We support workspace setup, channel connections, team workflows, AI reply suggestions, onboarding, exports, and production issues for active kChannel customers.
Custom Services
For consulting, custom apps, website projects, automations, or virtual employee work, include your company name, project name, and the fastest contact method.
Account And Data Requests
For account deletion, data export, privacy questions, or correction requests, email hello@kachersoft.com. We may ask you to verify your identity before making account or data changes.
If a Kachersoft app creates accounts, account deletion can be initiated from inside the app where required. Email support if you cannot access the app or need help completing deletion.
Billing And Subscriptions
For billing help, include the product name, account email, invoice number if available, and a short description of the issue. Do not send full payment card numbers.
Subscriptions and invoices may be handled by Kachersoft, Apple, Shopify, Stripe, Paddle, another payment processor, or customer procurement depending on how the product or service was purchased.
AI Feature Help
Some Kachersoft products connect to AI providers or OpenAI-compatible endpoints selected by the user or customer. Support can help verify provider settings, explain what content is sent during an AI request, and troubleshoot failed requests.
AI providers have their own terms, privacy policies, rate limits, model behavior, and data handling rules. Kachersoft does not control third-party provider policies.
Helpful Links
FAQ
How do I delete my account?
Use the account deletion option inside the product where available. If you cannot access your account, email us from the account email address and request deletion.
Does Strata use analytics or crash-reporting SDKs?
Strata does not currently use third-party analytics SDKs or third-party crash-reporting SDKs. If you report a bug, we may ask you to share diagnostic details manually.
Can support access my AI provider API key?
Do not send API keys to support. If troubleshooting requires provider configuration details, share only the provider name, endpoint type, error message, and non-sensitive settings.
Where should App Store users get help?
Use this page or email hello@kachersoft.com with "Strata support" in the subject line.
Company Contact
Kachersoft Applied Solutions Co., Ltd.
226 Truong Vinh Ky, Tan Son Nhi Ward
Ho Chi Minh City, Vietnam
Email: hello@kachersoft.com
Phone: +84 915 823 677