Unified inbox
Zalo OA, Facebook Messenger, email, live chat — every conversation lives in one workspace. No tab-switching, no missed threads.
Every channel, one inbox.
§ kChannel · 01
Inside kChannel
All shots are real surfaces. Beta — UI evolves with each release.
What your team actually sees.
§ kChannel · 02
What kChannel does
Six things, integrated. Not six separate tools you stitch yourself.
One platform. Every customer conversation.
Built for SMBs and BPOs running customer service across Vietnamese channels.
AI reply suggestions
AI proposes context-aware replies in three tones — fast, friendly, detailed. Trained on your business data, refined by your top agents.
Employee scoring
Response time, customer-satisfaction score, resolution rate — measured per agent. Visible to managers, opt-in transparent to the agent themselves.
Best-template learning
Patterns from your best-performing agents become reusable templates the rest of the team can lean on.
Smart routing
Messages auto-route to the right team based on channel, customer history, and current capacity.
Performance analytics
Channel-level and team-level dashboards. Spot bottlenecks before customers do.
§ kChannel · 03
How kChannel works
From signup to first AI-suggested reply: typically under a week.
Four steps. Then it runs itself.
01 · Connect
Plug your channels
Zalo OA, Facebook Messenger, email, live chat — connected in under an hour each. We handle the API plumbing.
02 · Train
Feed your context
Upload product docs, FAQs, escalation policy, past best-of replies. AI builds the suggestion engine on your knowledge, not generic web text.
03 · Score
Set your KPIs
Pick the metrics that matter — response time, CSAT, resolution rate. kChannel scores agents continuously and surfaces patterns.
04 · Coach
Level up the team
Best-template patterns from top agents become available to everyone. Coaching becomes data-driven, not gut-driven.
§ kChannel · 04
Outcomes
Numbers from pilot deployments. We'll publish full benchmarks when GA ships.
Numbers that move the SLA.
—
Avg. first-response time after kChannel
—
CSAT lift from AI-assisted replies
—
Channels supported in one pane
Beta
First customers Q2 · 2026
§ kChannel · 05
Pricing
Pricing scales with your team.
Contact us for the per-agent rate. Vietnamese đồng or USD. Annual or quarterly.
| Capability |
Starter
Contact
/ team Talk to us |
Growth
Contact
/ team Request demo |
Enterprise
Custom
annual Talk to sales |
|---|---|---|---|
| Unified inbox | ✓ | ✓ | ✓ |
| 2 channels (pick any) | ✓ | ✓ | ✓ |
| AI reply suggestions (basic) | ✓ | ✓ | ✓ |
| Response-time scoring | ✓ | ✓ | ✓ |
| Email support | ✓ | ✓ | ✓ |
All tiers include onboarding + first-month coaching. Migrating from another inbox? We help you move.
§ kChannel · 06
Frequently asked
Questions before we set up your demo?
Which channels do you support today?
Zalo OA and Facebook Messenger first-class. Email, live chat, Instagram DMs in beta. WhatsApp Business and TikTok DMs roadmapped for H2 2026.
Where is conversation data stored?
Vietnam region, AWS Singapore by default. EU + US regions available on Enterprise. Customer message data is never used to train any cross-tenant AI model — your data trains only your suggestion engine.
How does the AI suggestion engine learn?
Two inputs: (1) your business knowledge — uploaded product docs, FAQs, policies, (2) your top agents' actual reply patterns. The engine surfaces context-aware reply variants; agents pick or edit. No customer messages leave the platform.
Can I export employee performance data?
Yes — CSV and JSON export for response time, CSAT, resolution rate, AI-acceptance rate. Webhook export to your data warehouse on Growth tier and above.
What's the onboarding timeline?
Typical: kickoff Monday → channels connected by Wednesday → AI engine trained by Friday → live with team Monday after. Full migration from existing inbox tools usually completes in week 2.