Sales ops
Keeps the pipeline warm so reps focus on closing.
- Qualify inbound leads
- Draft follow-ups
- Log activity in the CRM
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Service · Virtual Employee
An AI teammate for your Vietnamese-speaking team.
It handles sales, support and back-office work — drafting replies, logging the CRM, prepping reports — in fluent Tiếng Việt. Always reviewed by a human before anything goes out.
Pilot scope
Monthly retainer
VI + EN
Human-approved
Nothing sends without a human
What it handles
One teammate across the busywork that slows your team down.
Configured to your playbooks, it picks up the repetitive front-line and back-office tasks — so your people spend their time on the conversations that actually need them.
Support ops
First responses in seconds, escalation when it matters.
- First-response drafts
- FAQ deflection
- Smart escalation
Back-office
The quiet admin work, done consistently.
- Data entry
- Reconciliation
- Report prep
Every channel
Where your customers already are.
- Zalo OA
- Messenger
- Live chat
Human-in-the-loop
Nothing leaves without a person reviewing it first.
- Approval queue for every draft
- Escalation rules you set
- Audit trail of all actions
Weekly tuning
It learns from every reply your team approves — and gets sharper.
- Learning from approved edits
- Tone calibration
- Weekly performance digest
How it works
A human-in-the-loop you stay in control of.
The AI does the heavy lifting in native Tiếng Việt; your team makes the call. It gets sharper every week by learning from the replies you actually approve.
STEP 07
It drafts
Reads the conversation and writes a reply in Tiếng Việt, on-brand and in context.
STEP 08
You approve or edit
Your agent reviews in one click — approve, tweak the wording, or rewrite.
STEP 09
It sends
Once approved, it posts to the right channel and logs the touchpoint automatically.
STEP 010
It learns
Every edit you make becomes training signal — your best replies shape the next draft.
Nothing sends without a human. Your team always has the final word.
The dashboard
See exactly how your teammate is performing.
One view for the numbers that matter — response time, CSAT, resolution rate and how often the AI's drafts get approved. Scoped to your team, refreshed live.
faster
~40 sec
Avg first-response time
up
4.6 / 5
CSAT score
up
82 %
Resolution rate
this wk
1,240
Tickets handled
Conversations handled / day
AI-drafted
Human-only
AI-acceptance rate
92%
Drafts approved as-is
Share of AI drafts your team sends with no edits — a proxy for how well it has learned your voice.
climbing weekly
Sales follow-up
486
4.7 / 5
94%
Support first-reply
612
4.6 / 5
90%
Back-office prep
142
—
88%
Numbers shown are illustrative sample data. Your real dashboard tracks response time · CSAT · resolution rate · AI-acceptance for your own workflows.
How we roll it out
From kickoff to live with your team in about two weeks.
A focused rollout: we learn how you work, train the agent on your playbooks, run a supervised pilot, then scale the workflows that prove out.
PHASE 025
Discover
We map your channels, tone and the workflow that hurts most — and pick the first one to automate.
PHASE 026
Train
We encode your playbooks, connect tools and feed the agent your best real replies in Tiếng Việt.
PHASE 027
Pilot
It goes live on one workflow under your team's approval, with the dashboard tracking every reply.
PHASE 028
Scale
Once the numbers hold, we widen to more workflows and channels — at a pace you set.
What you get
A complete, supervised AI teammate — not just a chatbot.
A configured AI agent
Set up for your channels, products and house style — ready to draft from day one.
Your playbooks encoded
The way your best people respond, turned into structured guidance the agent follows.
Escalation + approval rules
Clear thresholds for what the agent handles, what it asks about, and what always needs a human.
Dashboard access
The live performance view for your team — response time, CSAT, resolution and acceptance.
Weekly performance digest
A short readout each week: what improved, where it escalated, what we tuned.
§ Pricing
Pricing
Monthly retainer, pilot-scoped in early access.
Start with one workflow, prove the value, then expand. Every engagement is scoped to your needs.
Pilot
Contactfor rate
1 workflow / supervised / weekly digest
- 1 workflow (e.g. support first-reply)
- Human-in-the-loop approval
- Dashboard + weekly digest
- ~2-week setup
Most chosen
Team
Contactfor rate
Multiple workflows / shared playbooks / scaling support
- Multiple workflows + channels
- CRM + helpdesk integrations
- Per-workflow scoring
- Priority tuning cadence
Embedded
Contactfor rate
Dedicated capacity / priority tuning / quarterly reviews
- Dedicated agent + workflows
- Custom integrations
- Dedicated success contact
- Quarterly roadmap reviews
Contact for monthly rate — pilot-scoped in early access.
§ FAQ
FAQ
Questions teams ask before a pilot.
How fast can we get to a pilot?
Most teams are live on their first workflow in about two weeks. We spend the first days on discovery and training, then start the supervised pilot. Simpler workflows can move faster.
Does it actually work in Vietnamese?
Yes — it drafts in fluent, natural Tiếng Việt and we train it on your own real replies so the tone matches your brand, including how your team handles politeness and context. It also handles English when needed.
Will it send messages without our approval?
No. By default nothing sends without a human approving it. You set the approval and escalation rules — for low-risk, repetitive replies you can choose to auto-send later, but only once you trust the workflow.
What tools does it connect to?
The channels your customers use — Zalo OA, Messenger, email and live chat — plus the systems you run on, such as your CRM and helpdesk. We confirm the exact integrations during discovery and build for your stack.
How do we scale past the pilot?
Once the dashboard shows the pilot holding up — acceptance high, CSAT steady — we add more workflows and channels at a pace you control. The retainer steps up as scope grows, and you can pause or narrow anytime.