Voice AI and Multimodal AI for Customer Service
Did you know that 78% of Vietnamese internet users have already interacted with AI platforms in the last three months? Yet most businesses are still stuck using basic chatbots that frustrate customers with their rigid, text-only responses. The game is changing—and Voice AI combined with multimodal capabilities is emerging as the breakthrough solution that Vietnamese SMEs need to transform their customer service from a cost center into a competitive advantage.

